Terms & Conditions

Introduction

I want to extend a warm welcome as you consider booking a session on my psychotherapy website. My goal is to make your experience here as supportive, transparent, and safe as possible. When you use my online booking system, you’re agreeing to the terms below, which are designed to help both of us know what to expect so you can focus on your wellbeing. I encourage you to read everything carefully and reach out if you have questions or concerns—my priority is to make sure you feel informed and comfortable before we begin our therapeutic work together. If you find that any part of these terms doesn’t suit your needs, please let me know or consider whether my service is the right fit for you at this time.

Definitions

Whenever I refer to an “appointment” on this website, I mean any session—whether it’s individual counselling, psychotherapy, couples therapy, consultations, or other therapeutic services—that you schedule using my online system. This helps keep things clear for both of us; every appointment booked here follows these terms, ensuring you have a safe and consistent experience no matter which service you choose.

Booking and Payment

Booking a session is simple and secure through my website. I ask that you carefully choose a service and time that suits you, then complete payment in full so I can reserve your space. Once payment is processed, you will receive a confirmation email containing all your booking details—this email is your proof of appointment and where further updates will be sent. Please double check that your contact details are current so I can reach you about your sessions, important updates, or resources that may support your journey.

Cancellation and Refund Policy

I know life isn’t always predictable, and sometimes plans change. Payments for appointments are non-refundable, except if I need to cancel—then you can opt for a full refund or reschedule at no extra charge. If you need to reschedule, please contact me at least 48 hours before your session. Workshops places are not refundable in any cases.
For therapeutic appointments – I’ll do my best to offer an alternative time, though this depends on my availability and scheduling needs. Missed sessions or cancellations with less than 48 hours’ notice aren’t eligible for refunds or rescheduling, unless we’ve spoken and agreed otherwise due to exceptional circumstances. This policy helps me keep spaces available for everyone while respecting your time and mine.

Client Responsibilities

Your participation and punctuality matter. I ask that you log in or arrive a few minutes before your scheduled session to ensure we start smoothly and maximise your therapeutic experience. If you’re running late, please note that I may need to keep to our original end time so as not to disrupt other clients, and the full session fee will still apply. Consistent communication and reliability help us build a trusting, professional therapeutic relationship and enable you to get the most benefit from your sessions.

Therapist Responsibilities

You can expect professionalism, care, and ethical service from me at each interaction. Should I need to reschedule or cancel a session unexpectedly, I will notify you as soon as possible using your provided contact information. You’ll have the option to rebook or receive a full refund. My commitment is to minimise disruptions so we can maintain continuity in your care and support your wellbeing through every step of your therapeutic journey.

Confidentiality

Your privacy is incredibly important to me, and I treat every aspect of your experience and everything you share with the utmost respect. All session information is confidential and will never be shared with anyone else without your direct permission, unless required by law or for your safety, or the safety of others. I strictly adhere to professional ethical standards so you can feel safe and supported in expressing yourself freely and authentically.

Limitation of Liability

I make every effort to provide attentive, high-quality care; however, some things are beyond my control. By using this service, you accept that neither I nor this website can be held responsible for indirect or unforeseen issues, such as technical glitches, missed sessions due to circumstances beyond my control, or other incidental matters. These limitations help set honest expectations so we can focus on what’s most important—your wellbeing.

Changes to Terms

To best serve you and remain compliant with changing legal and professional standards, I may update these terms and conditions from time to time. Changes will take effect as soon as they are posted here, and I encourage you to review them periodically as part of staying informed and empowered in your therapeutic journey. Continuing to use my service means you accept any updates, and I’ll always strive to communicate significant changes clearly and promptly.

Contact Information

If anything is unclear or you need further information, please don’t hesitate to reach out using the details on my website. Your questions, feedback, and concerns are welcome—I am here to provide you with clear, responsive communication and help at every stage of your journey. Your comfort and understanding are key to the success of our work together.

By booking an appointment, you acknowledge you’ve read and accept these terms. Thank you for placing your trust in me—I am honoured to support you in your therapeutic journey.

Legal

Dorota Styk Psychotherapy is a trading name of Neux Ltd. a company registered in England and Wales (Company Number: 09021397) with its registered office at 42 Tyndall Court, Commerce Road, Lynch Wood, Peterborough, PE2 6LR, and subject to UK law; all therapy services are delivered in line with UK professional standards and regulatory requirements. Professional indemnity insurance cover is held with Howden Insurance Brokers, providing territorial coverage for the United Kingdom and Europe; further insurance details, including the policy number, are available to clients upon request, with no legal obligation for public display beyond insurer identity and territorial scope. For any queries or complaints, direct communication via the contact details provided on this website is encouraged, in accordance with the UK Provision of Services Regulations.

Last updated September 8th, 2025.